Shipping policy

Thank you for shopping with DD Sweets. We are committed to delivering fresh, high-quality sweets and snacks safely and on time. Please read our Shipping Policy carefully before placing your order.


Order Processing

  • All orders are processed within 1–2 business days after payment confirmation.
  • Orders placed on Sundays or public holidays will be processed on the next working day.
  • During festivals, holidays, or promotional sales, order processing may take slightly longer due to increased demand.

Shipping Coverage

We currently deliver across India through trusted courier and logistics partners.

For international shipping inquiries, please contact our Customer Support before placing your order.


Delivery Time

Estimated delivery timelines are as follows:

  • Tamil Nadu: 1–3 business days
  • South India: 2–4 business days
  • Rest of India: 3–7 business days

Delivery times are estimates and may vary depending on your location, courier operations, weather conditions, or other unforeseen circumstances.


Shipping Charges

Shipping charges are calculated based on:

  • Delivery location
  • Order weight
  • Applicable courier charges

The final shipping cost will be displayed during checkout before payment.

We may offer Free Shipping on eligible orders during promotional campaigns. Any such offers will be clearly displayed on our website.


Order Tracking

Once your order has been shipped, you will receive:

  • Order confirmation
  • Shipping confirmation
  • Tracking number
  • Courier partner details

You can track your shipment using the tracking link provided via email or SMS.


Delivery Attempts

Our courier partner will make reasonable attempts to deliver your order.

If the customer is unavailable after multiple delivery attempts or provides an incorrect address or phone number, the shipment may be returned to us. Additional shipping charges may apply for re-dispatch.

Delivery Address

Please ensure that your shipping address, contact number, and PIN code are accurate while placing your order.

DD Sweets is not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.


Damaged or Tampered Packages

Before accepting your parcel, please inspect the package carefully.

If you notice:

  • Torn or damaged packaging
  • Signs of tampering
  • Opened parcel
  • Leakage or damage

Please refuse delivery (where possible) and immediately contact our Customer Support with photographs of the package.


Delayed Deliveries

While we strive to deliver all orders within the estimated timeframe, delays may occur due to:

  • Natural disasters
  • Heavy rainfall or adverse weather
  • Public holidays
  • Transport disruptions
  • Courier operational issues
  • Government restrictions

We appreciate your patience in such situations and will assist you in tracking your shipment.


Perishable Products

As our products are freshly prepared food items, we recommend that customers receive the shipment promptly upon delivery.

DD Sweets cannot be held responsible for any deterioration in product quality resulting from delayed acceptance of the delivery by the customer.


Incorrect or Missing Items

If you receive:

  • An incorrect product
  • Missing items
  • Damaged products

Please contact us within 24 hours of delivery with your order number and clear photographs. Our team will investigate and provide an appropriate resolution as quickly as possible.


Contact Us

If you have any questions regarding shipping or your order, please contact us.

DD Sweets

📍 Address:
56/C, New Bus Stand Back Side,
Kayalpattinam – 628204, Tamil Nadu, India

📞 Phone: +91 94876 70279

📧 Email: support@ddsweets.in

Business Hours:
Monday – Saturday: 9:00 AM – 7:00 PM

Once Tasted, Forever Craved.